BOOKING AND SERVICE TERMS AND CONDITIONS
Effective from 1 October 2026
§ 1. General Provisions
1. These Terms and Conditions set out the rules for making reservations and for the provision of short-term accommodation services at Siedlisko “Górska Polana” z Jacuzzi, located in Maniowy, hereinafter referred to as the “Property”. “Siedlisko Górska Polana z Jacuzzi” is the trade name of the Property; the Host and service provider is the business specified in paragraph 2 below.
2. The service provider and Host of the Property is 0x800 Consulting Przemysław Borek, a sole trader entered in the Central Register and Information on Economic Activity (CEIDG), Polish tax identification number (NIP): 8511810721, operating at the Property at ul. Węgliska 20A, 34-436 Maniowy, Poland, e-mail: office@gorskapolana.pl, tel.: +48 789 789 167, hereinafter referred to as the “Host”. Address for e-Deliveries (ADE): AE:PL-27134-71366-DIBUT-24.
3. A person making a reservation or being a party to an accommodation services agreement is hereinafter referred to as the “Guest”.
4. These Terms and Conditions apply to direct reservations and, to the extent that they do not conflict with the rules of the relevant sales channel, to reservations made through booking platforms, in particular Airbnb, Booking.com and AlohaCamp.
5. If the terms of a specific reservation or the binding rules of a booking platform regulate the price, payment method, cancellation, refunds, security deposit, settlement of additional services or pursuit of claims differently, the terms of the specific reservation and the rules of the relevant platform shall apply in that respect.
6. The “House Rules of Siedlisko Górska Polana z Jacuzzi”, setting out the rules for use of the Property during the stay, form an integral supplement to these Terms and Conditions.
§ 2. Reservation and Conclusion of the Agreement
1. Reservations may be made directly with the Host or through booking platforms, in particular Airbnb, Booking.com and AlohaCamp.
2. For reservations made through a platform, the agreement is concluded in accordance with the terms of the specific reservation and the rules of the relevant platform.
3. For direct reservations, the agreement is concluded once the Host has confirmed the reservation and the payment conditions specified in the offer or booking confirmation have been met.
4. The person making the reservation must be an adult and is responsible for informing all other persons included in the reservation of the rules of stay.
5. The maximum number of overnight guests at the Property is 9. Any increase above the number stated in the reservation requires the Host’s prior consent.
§ 3. Price and Payments
1. The price of the stay is specified in the offer and confirmation of the specific reservation.
2. For reservations made through a platform, the payment rules and deadlines are determined by the terms of that platform and the specific reservation.
3. For direct reservations, unless otherwise stated in the offer or booking confirmation, confirmation of the reservation is conditional upon payment of a total of PLN 600, comprising: PLN 300 as earnest money (zadatek) within the meaning of Article 394 of the Polish Civil Code, credited towards the price of the stay, and PLN 300 as a refundable security deposit referred to in § 6 of these Terms and Conditions.
4. The remaining part of the price of the stay, after crediting the earnest money, is payable no later than on the day of arrival, using the method indicated by the Host, including—if agreed—by card or in cash at the Property.
§ 4. Jacuzzi and Other Additional Services
1. The jacuzzi is an additional paid service and is made available only after it has been ordered and confirmed by the Host.
2. The name “Siedlisko Górska Polana z Jacuzzi” serves to identify the Property and indicates that this amenity is available. Booking accommodation alone does not include the right to use the jacuzzi in the price of the stay unless the terms of a specific offer or reservation expressly state otherwise.
3. The price for use of the jacuzzi is provided to the Guest upon request, before the service is ordered.
4. Starting or using the jacuzzi without prior ordering and the Host’s consent constitutes use of a paid additional service without prior arrangement. The Host may claim the applicable charge for such use and, if a security deposit has been collected, deduct the due amount from the security deposit.
5. The jacuzzi must be used in accordance with the separate instructions or jacuzzi rules available at the Property. Children may use the jacuzzi only under the direct supervision of an adult.
§ 5. Cancellation, Changes and Shortening of Stay
1. For reservations made through a platform, the rules concerning cancellation, changes of dates, no-shows and any refunds are determined by the terms of the specific reservation accepted on that platform.
2. For direct reservations, before the agreement is concluded, the Host specifies one of the following cancellation options in the offer or booking confirmation:
a. standard – free cancellation up to 5 days before the scheduled arrival date;
b. seasonal – free cancellation up to 7 days before the scheduled arrival date;
c. non-refundable – the reservation is not eligible for free cancellation.
3. If a reservation is effectively cancelled within the applicable free-cancellation period, the earnest money received shall be refunded. The security deposit shall be refunded independently of the earnest money, provided that there is no due and payable claim of the Host that may be satisfied from it.
4. If the reservation is cancelled after the free-cancellation deadline or the Guest fails to arrive on the scheduled arrival date, the rules governing earnest money set out in Article 394 of the Polish Civil Code shall apply, taking into account the applicable provisions of law.
5. The cancellation option applicable to a given reservation is communicated to the Guest before the agreement is concluded and confirmed together with the reservation. If no option is specified, the standard option applies.
6. A change of stay dates requires the Host’s consent and is subject to availability of the Property.
7. Shortening a stay after it has begun for reasons attributable to the Guest does not automatically reduce the price or create an obligation to refund the price for the unused part of the stay, subject to applicable law and the rules of the relevant platform.
8. In the case of a contract for accommodation other than for residential purposes, where the contract specifies a date or period for provision of the service, the consumer does not have the statutory 14-day right to withdraw from a distance contract. This does not exclude the right to cancel the reservation under the conditions applicable to the specific offer.
§ 6. Security Deposit
1. The standard security deposit is PLN 300.
2. For direct reservations, the security deposit is generally collected together with the earnest money when the reservation is made. The earnest money and the security deposit are separate payments and are settled under separate rules set out in these Terms and Conditions. At its discretion, the Host may reduce the security deposit or waive the requirement to pay it.
3. If the security deposit was not collected when the reservation was made but is required under the booking conditions, it should be paid before arrival through the payment gateway indicated by the Host. In exceptional cases, by prior arrangement with the Host, the security deposit may be accepted in cash on the day of arrival.
4. If a security deposit is required under the booking conditions and the Guest has not paid it, the Host may refuse to hand over the Property until the security deposit has been paid.
5. The security deposit secures the Host’s due and payable claims relating in particular to damage caused during the stay, missing equipment and charges for paid additional services used by the Guest without prior settlement, provided that such deduction is legally permissible and complies with the rules of the relevant platform.
6. The security deposit is refunded using the same method by which it was received, unless the parties agree otherwise or the payment operator’s procedures require a technically equivalent refund method.
7. The security deposit is refunded after the stay and inspection of the Property, without undue delay. If it is necessary to determine the extent of damage or the amount due, the Host will inform the Guest of the reason for withholding the relevant part of the security deposit.
8. The security deposit does not constitute a limit on the Guest’s liability for damage caused.
§ 7. Arrival and Departure
1. The stay begins at 3:00 PM on the arrival date and ends at 10:00 AM on the departure date.
2. Earlier arrival or later departure requires prior arrangement with the Host and is subject to operational availability.
3. Instructions for collection of keys or access codes are provided to the Guest before arrival.
§ 8. Rules of Stay
1. Quiet hours at the Property are from 10:00 PM to 7:00 AM.
2. Smoking cigarettes and e-cigarettes inside the Property is strictly prohibited.
3. The use of open flames inside the Property is prohibited, including candles, oil or gas lamps and guests’ own gas cookers.
4. The barbecue may be used only in the designated area. Lighting or using a barbecue on the terrace is prohibited.
5. Parties, hen parties, stag parties and similar events may not be organised without the Host’s prior consent.
6. Only persons included in the reservation may stay overnight at the Property. Additional persons require the Host’s prior consent.
7. Pets are accepted only by prior arrangement with the Host and subject to the conditions specified in the offer or booking confirmation.
8. The Guest must use the equipment and appliances in accordance with their intended purpose and any instructions provided.
§ 9. Liability for Damage
1. The Guest is liable, in accordance with applicable law, for damage to the Property, its equipment or the premises caused by the Guest, persons included in the Guest’s reservation, persons invited by the Guest, or animals under the Guest’s care.
2. The Guest should promptly inform the Host of any damage, malfunction or defect noticed or caused.
3. For platform reservations, the procedure for reporting and pursuing claims may be governed by the relevant platform’s procedures.
§ 10. Safety
1. Fire emergency instructions and one fire extinguisher are located in the entrance vestibule. A second fire extinguisher is located upstairs. Fire blankets are also located in the entrance vestibule and upstairs.
2. A first-aid kit is located in the entrance vestibule.
3. In the event of an immediate threat to life, health or property, the appropriate emergency services should be contacted first by calling 112.
§ 11. Complaints
1. Any concerns regarding the condition of the Property or performance of the service should be reported to the Host as soon as reasonably possible after they are identified so that, where possible, they can be addressed during the stay.
2. Complaints may be submitted by e-mail to office@gorskapolana.pl, in writing to ul. Węgliska 20A, 34-436 Maniowy, Poland, or via e-Deliveries to: AE:PL-27134-71366-DIBUT-24.
3. A complaint should contain information enabling identification of the reservation and a description of the concerns raised.
4. For reservations made through a platform, the Guest may also use the complaint procedures and assistance offered by that platform.
§ 12. Final Provisions
1. These Terms and Conditions are made available to the Guest in a manner enabling the Guest to review them before entering into the agreement and, for electronic reservations, to save and reproduce them later.
2. The House Rules are also available at the Property.
3. Matters not regulated by these Terms and Conditions are governed by the applicable provisions of Polish law and, for reservations made through a platform, by the relevant rules of that platform.
4. Individually agreed booking conditions take precedence over these Terms and Conditions to the extent that they conflict with them.
5. Nothing in these Terms and Conditions excludes or limits any consumer rights granted under applicable law.